Shipping and Handling
Shipping and Handling
At Mydearlady, we believe that the journey of your order should be as carefully considered as the creation of the garment itself. From the moment you complete your purchase to the instant your parcel arrives at your doorstep, we are committed to handling your order with the utmost care, precision, and respect. This Shipping and Handling page outlines everything you need to know about how we process, pack, and deliver your cherished pieces to you.
1. Order Processing Time
We understand that the anticipation of receiving your order is part of the excitement of shopping with us. That is why we strive to process every order as quickly and efficiently as possible.
All orders are processed within one to three business days from the date of purchase, excluding weekends and public holidays. During peak seasons, promotional events, or new collection launches, processing times may be slightly extended. Should this occur, we will notify you promptly and keep you informed of any changes to your expected dispatch date.
Once your order has been processed and carefully packed, you will receive a shipping confirmation email containing your unique tracking number and a link to monitor your parcel's journey. Please ensure that the email address you provide at checkout is accurate to receive these important updates.
2. Shipping Methods and Delivery Timeframes
We offer a range of shipping options to accommodate your needs and preferences. The available methods will be presented to you at checkout, along with estimated delivery timeframes and associated costs.
Standard Shipping: Our standard service offers reliable delivery with tracking included. Estimated delivery times typically range from five to ten business days from the date of dispatch, depending on your location and the efficiency of local postal services.
Express Shipping: For those who prefer to receive their orders sooner, we offer an expedited shipping option. This service prioritises your parcel and generally delivers within two to five business days from dispatch. Express shipping also includes full tracking and may require a signature upon delivery for added security.
Please note that delivery timeframes are estimates provided by our shipping partners and are not guaranteed. Factors beyond our control, including customs clearance procedures, adverse weather conditions, and operational disruptions, may occasionally affect delivery schedules. We appreciate your understanding and patience in such circumstances.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. The total shipping fee will be clearly displayed at checkout before you complete your purchase.
We are pleased to offer complimentary standard shipping on orders that meet a minimum purchase value. The qualifying threshold and any applicable terms will be clearly communicated on our website and at checkout. Please note that promotional offers for free shipping cannot be combined with other discounts or applied retroactively to orders already placed.
4. Packaging
We take great pride in the presentation of your order. Each Mydearlady garment is carefully folded, wrapped, and packed in our signature packaging, designed to protect your items during transit while offering you a beautiful unboxing experience.
Our packaging materials are chosen with both protection and sustainability in mind. We use sturdy, durable boxes or mailers that keep your items secure, and we minimise the use of unnecessary plastic where possible. Should you receive your order and find that the packaging has been damaged during transit, please inspect your items carefully and contact us if you have any concerns.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier's tracking portal. This allows you to monitor the progress of your parcel in real time.
We recommend that you check your tracking information regularly for updates on your delivery status. If you notice that your tracking has not been updated for several days, or if the status indicates a delivery but you have not received your parcel, please refer to our Track Your Order page for guidance, or contact our customer care team for assistance.
6. Address Accuracy
To ensure that your order reaches you without delay, it is essential that you provide a complete and accurate shipping address at checkout. Please include any relevant details such as apartment numbers, building names, or specific delivery instructions that may assist the carrier.
We are not able to redirect orders once they have been dispatched. If you realise that you have entered an incorrect address after placing your order, please contact us immediately at mydearlady@outlook.com. We will do our best to amend the address before dispatch, but we cannot guarantee that we will be able to do so once the shipping process has begun.
If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges will apply, and the customer will be responsible for covering these costs.
7. Customs, Duties, and Taxes
For orders being delivered to destinations outside our region, please be aware that your parcel may be subject to customs duties, import taxes, and handling fees imposed by the customs authorities of your country. These charges are the sole responsibility of the recipient, as they are determined by the laws and regulations of the destination jurisdiction.
We are not able to predict or control the amount of any customs duties or taxes that may be applied to your order. We recommend that you contact your local customs office for more information about potential charges before placing your order. Please note that we are not responsible for any delays caused by customs clearance procedures, and we are unable to refund shipping charges for parcels that are refused or abandoned due to customs-related fees.
8. Delivery Attempts and Signature Requirements
Some shipping methods, particularly express services, may require a signature upon delivery to ensure that your parcel reaches you safely. If you are not available to sign for your delivery, the carrier will typically leave a notification with instructions on how to arrange redelivery or collect your parcel from a local depot.
If multiple delivery attempts are unsuccessful, the carrier may return your parcel to us. In such cases, we will contact you to discuss reshipment options. Please note that additional shipping fees may apply for reshipping orders that were not successfully delivered due to the customer's unavailability.
9. Lost or Delayed Parcels
While we work with trusted shipping carriers who share our commitment to reliability, occasional delays or rare instances of loss may occur. If your parcel has not arrived within the estimated timeframe, we kindly ask you to take the following steps:
Check your tracking information for any updates or delivery attempts that may have been made.
Confirm with neighbours, building management, or family members who may have accepted the parcel on your behalf.
Contact the carrier directly using the tracking number provided to enquire about the status of your shipment.
If you have completed these steps and still cannot locate your parcel, please reach out to us at mydearlady@outlook.com. Our team will initiate a trace with the carrier and work diligently to locate your order or arrange a suitable resolution.
10. Partial Shipments
On occasion, your order may contain items that are sourced from different locations. In such cases, we may split your order into multiple shipments to ensure that you receive your available items as quickly as possible. You will receive separate shipping confirmation emails for each shipment, each with its own tracking number. There will be no additional shipping charges for partial shipments.
11. Business Days and Public Holidays
All shipping timeframes mentioned in this policy refer to business days, which exclude weekends and public holidays. Please take this into consideration when estimating your delivery date. Additionally, shipping carriers may operate on reduced schedules during certain holiday periods, which could affect delivery times.
12. Contact Us
Should you have any questions about our shipping and handling procedures, or if you need assistance with tracking your order, please do not hesitate to reach out to us. Our team is here to support you every step of the way.
mydearlady@outlook.com
We value your trust and are honoured to deliver our creations to you. Thank you for choosing Mydearlady.
With warmth and appreciation,
The Mydearlady Team